Having trouble placing your order? These tips can help you resolve the most common issues, including ordering problems, payment errors, and technical difficulties.

Payment Processing Error:

We accept all major cards. The available payment options will be displayed during checkout. If you experience difficulties when placing your order, please verify that the following details are entered correctly:

• Credit/debit card number (no spaces)
• Valid from / expiration date
• The CVV (three numbers on the back of the card)
• The billing address matches the address your card is registered to

Technical Difficulties:

Occasionally, browser or app glitches can interfere with the ordering process. Ensure your browser is up to date. Clearing your browser's cache or switching to a different device may resolve these issues.

Promo Codes and Vouchers:

If you’re unable to apply a promo code or voucher, please check it has not expired and meets the applicable terms. Note, that certain products may be excluded from promotions. The M Den Support Team cannot apply discounts to orders retroactively once they are confirmed.

IMPORTANT: Only one promo code can be used at a time, and discounts cannot be stacked. Please make sure the discount code has been applied and you see the discount subtracted from your subtotal before submitting your order.

If the issue persists, please reach out to our M Den Shop Support Team for further guidance. However, note that our M Den Shop Support Team is unable to place orders or accept payments on your behalf.